- If you need to cancel a lesson, email your tutor at their name@tutorism.co.uk address. We kindly ask you notify tutors in advance where possible. You will not be expected to make a payment where a lesson has been cancelled 1 hour or earlier before the session start time.
- If you cancel a lesson after the start time, or within 1 hour of the start time, we ask that a cancellation fee of 20% (£5.80) is paid for the tutor’s preparation time. Future bookings may be cancelled if this fee is not paid. We understand sometimes there are emergencies, so it is at the tutor’s discretion to wave the cancellation fee.